News: Official statement regarding the disruption to internet and landline services

Dear residents,

We would like to inform you that on Monday 14 July, at 6.45 pm, there was a widespread disruption to internet and landline services throughout the housing estate.

The incident was reported to the provider, Elitesa, at 7.01 pm on the same day, in accordance with established procedures.

Following the necessary checks, it has been confirmed that the fault originated in the access provider’s infrastructure. Elitesa has carried out the necessary actions to resolve the issue within the response times stipulated in the contract (8 working hours).

Service was fully restored on Tuesday 15 July at 10.45 am.

Please note that the current contract with Elitesa, signed five years ago, still has five years remaining, and this Committee will therefore continue to monitor compliance with the established quality standards and service commitments.

Furthermore, we would like to inform you that this Committee is working to improve response times to large-scale incidents, given the disruption they cause to residents’ daily lives.

We are aware of the inconvenience caused; however, it is important to note that the service provider has acted in accordance with the deadlines and conditions set out in the contract signed by the management at the time.

We would like to thank residents for their cooperation and understanding during this period.

Fibra Committee